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Case Study:
Insurance Company
Turnover and Absenteeism
The chronic corporate burden of unreliable employees that disrupts workflow, requires continual re-training, and mercilessly drains the bottom line.
The Challenge:
- Creating a working environment where employees look forward to coming to work and being part of an
exceptional team.
- Building a staff-friendly atmosphere without
sacrificing productivity.
- Developing a reputation as the employer-of-choice.
In the mid-90's this company was suffering from high employee turnover -- a pattern of staff leaving shortly after a significant investment in hiring and training. The leadership recognized that they would have to increase their retention rate to 85% to really pull ahead in the marketplace. A common leadership technology needed to be effectively implemented throughout the organization. Asking management to read a book or take a one-day seminar would be insufficient.
"The turnover rate has been reduced from 20% to 8% since
the program. This alone saved us $500,000 in recruiting, training,
lost productivity costs. The Pathways to Leadership®
"Strategic Planning" seminar was a turning point for our company.
The absolutely incredible follow-up with our organization is
amazing." Director of Human Resources
After previewing a Pathways to
Leadership program, the top tier of management and
sales went through the training and began implementing this
new culture with the rest of the staff. Since that time, employees
feel more productive, valued and motivated. They are involved
in the decision making process through goal setting, good
communication, and understanding the company vision.
The retention rate has increased to over 90%, and absenteeism
has dropped to an all-time low. The savings in hiring and
training costs has more than paid for the cost of the program,
and there is no way to gauge the health benefits derived from
a more positive, less stressful work environment.
Tools and Concepts
Note: The following steps represent only a few of the key concepts and tools
applied in this case study.
- Leaders learned the key ingredients in building a dynamic wellness culture and how to implement them.
- A concept called Degrees of Strength was rigorously employed to create
a culture that was free of destructive criticism.
- A unique system for giving clear guidelines and objectives was put in place that actually improved internal relationships.
- Using the Recipe for Partnership, team leaders improved work process
efficiency, shortened completion time and increased results
by fully implementing the 3 Conditions that Allow Change
and other tools.
Learn more about the Pathways to
Leadership programs.
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(c) 2003 Pathways to Leadership, Inc. ALL RIGHTS RESERVED
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Poor Morale