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Case Study:
Telecommunications Conglomerate
Ineffective Leadership:
The immense cost of micro-management, dictatorial practices, ineffective delegation, and day to day interactions that disempower and hurt people. This is the single greatest contributor to toxic working cultures.
The Challenges:
- Leading rather than micro-managing employees.
- Leading in a way that rallies team members to your cause.
- Delegating in a way that creates leaders around you.
This family-run, multi-million dollar communications conglomerate was one
of the most respected companies in the Midwest. However, the
grandson's leadership style was pretty much 'my way or the
highway.' Employees were afraid of him. When he walked into
a room, smiles faded and conversations stopped. People looked
away. He felt that there might be a better way than following
in his grandfather's footsteps - a higher form of leadership
that could inspire people instead of intimidate them. He found
it in the The Pathways to Leadership® program.
"After the program, I concentrated on creating a culture
that fostered the very best in my people. My staff tells me
that when I used to walk into a room, people would cringe; now
their spirits are lifted. Where before people would hate to
be transferred to headquarters, now they ask for the opportunity.
Now I truly listen and apply their ideas. They say they feel
like they make a difference. I know I'm living on a roll more
than I ever before and so is our team." -- President
Tools and Concepts
Note: The following steps represent only a few of the key concepts and tools
applied in this case study.
- The president and his senior staff learned on the first
day of the program about the power of living on a roll.
To truly tap into the richest part of their teams' talents,
they dedicated themselves to discovering how to create a
culture that fosters the very best in people.
- When team members are on a roll, they are at their peak level of production. The head of this company realized that since he is paying their salaries anyway, anything he could do to support the staff in working at their peak could only make great economic sense.
- Practicing the concepts such as the Big 5 of the New
Leader's Job, the Pathways to Leadership method
of giving guidelines, and the 5 Tool Sequence, they
began to establish a strong culture within the organization.
These tools and concepts created a dramatic shift from a
fear-based, to a wellness-based culture.
- Of particular importance was the way the president incorporated these insights into his personal and professional life. He was quite amazed to discover the impact he had as he deliberately modeled a different kind of behavior.
- Without surrendering his demand for excellence, he released his tendency to micro-manage. Using the 5 Tool Sequence, he became an effective delegator, building rather than tearing down his team members, and trusting the process.
Learn more about the Pathways to
Leadership programs.
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(c) 2003 Pathways to Leadership, Inc. ALL RIGHTS RESERVED
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Poor Morale